HME News

MAR 2017

HME News is the monthly business newspaper for home medical equipment providers. This controlled circulation publication reaches 17,100 home medical equipment services providers, including traditional HME dealers & suppliers, hospital- and pharmacy-o

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Providers HME n E w S / MARCH 2017 / www. HME n E w S . C o M 17 888-834-4381 4080 Lafayette Center Drive Suite 250 Chantilly, VA 20151 Bulky face mask attached to a noisy machine Can interfere with partner's sleep May not work in the event of electrical outage Difficult to travel with Forced air may dry out nose, mouth and throat May limit movement while sleep Small, lightweight, disposable & convenient Does not disrupt bed partner's sleep Is not affected by an electrical outage 30 Supply easily fits in your purse or pocket Can breathe normally using ambient air Can move freely while sleeping CPAP PROVENT Bulky face mask attached to a noisy machine Can interfere with partner's sleep Small, lightweight, disposable & convenient Does not disrupt bed partner's sleep CPAP PROVENT BE A PART OF THIS BREAKTHROUGH TREATMENT FOR OSA GREAT COST CENTER POTENTIAL TO GET STARTED CONTACT US TODAY FOR MORE INFO By Kelly Bothum, Contributing Writer SALT LAKE CITY – Alpine Home Medi- cal Equipment's motto is, "We bring wellness home," but CEO Jay Broadbent admits that going the extra delivery mile hasn't always been the most efficient task for the provider, which has seven locations in Utah and Idaho. In the past, the company oper- ated on a paper-based system. Patients routinely signed multiple papers for each delivery, creating an often-unwieldy stack for staff to manage. "We could see the writing on the wall," Broadbent said. "We had to be more efficient if we were going to stay in the DME industry." Broadbent used in-house devel- opers to create mobile-friendly software allowing Alpine's custom- er service staff to communicate in Alpine throws tech at costs real time with drivers about delivery changes, while reducing the paper load for customers. The technol- ogy, which cost about $60,000 to develop, has been tweaked to add features and functionality. Today, Alpine drivers use an iPad to access the app. As a result, Alpine has reduced its fleet of vehicles and drivers by one-third. It also is better anticipat- ing the needs of its patients, thanks to software that can identify neces- sary equipment maintenance dur- ing a delivery visit. Customers also can purchase off-the-shelf products from the truck and pay on the spot. "We became a better company," Broadbent said, noting that each patient stop typically costs the com- pany about $55. Electronic signatures make it eas- ier for customers, as well. "They're not getting a mort- gage—they're just getting medi- cal equipment in their home for a time," he added. The transition to an electronic delivery system has greatly reduced lost paperwork, which can make a big difference when it comes to audits, said Jeff Dawson, director of operations for Alpine. "In the era of audits, the less we touch paperwork the better," he said. The app has gone down for a short period twice in three years. Each time, the staff was reminded of the complexities of working the old-fashioned paper way. "It's something of value and we're not at the point where we take it for granted," Dawson said. hme are guaranteed a place to pump." When the Trump administration announced its intention to repeal the ACA, Aeroflow social media associate Meghan Bausone worried that many women would lose criti- cal preventive health benefits. That prompted her to start the petition at "It's part of our business, but we can't ignore hundreds of thousands of moms who could be without," said Bausone, noting that last year Aeroflow provided 97,000 pumps to breastfeeding mothers. "Women don't have an epiphany know- ing how to breastfeed. We want to make sure all moms have the resources they need." hme I n t e g r a t e d H o m e C a r e Investors. The demand letter adds insult to injury, but it's standard oper- ating procedure in bankruptcy cases, says Eastwood. For providers who do receive the letter, it's critical to respond, says Eastwood. "Do not ignore the letter," she said. "There are defenses to the collection of these funds and they need to be sure they respond to the letter and assert that." While many providers held out hope after the initial bank- ruptcy filing that they might get paid for outstanding claims, they have since moved on. "I decided not to go through the hassle of trying to work it out and said the heck with it," said Ivonne Gonzalez, president and CEO of Health Medical Equipment in Miami. hme UNIVITA c o N T i N u E D F R o M PA g E 1 PETITION c o N T i N u E D F R o M P R E v i o u S PA g E

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