HME News

JUL 2017

HME News is the monthly business newspaper for home medical equipment providers. This controlled circulation publication reaches 17,100 home medical equipment services providers, including traditional HME dealers & suppliers, hospital- and pharmacy-o

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Smart Talk hme news / july 2017 / www.hmenews.com 9 Mobile Solution S 24-Hour c are b ridge the gap By Brad Peterson Q. Why is education important in 24-hour care? a . Providers play a vital role in the partnership of 24-hour care. By being a knowledgeable equipment resource, you can bridge the gap a void a tower of documents By a i M ee s wo P e Q. How can mobile delivery management improve the speed of my billing process? a . What does your billing process look like? Time consuming to your delivery technicians? A daunting tower of documents for your billing department? If your answer to these questions is "yes," it's probably time to consider a mobile solution that integrates with your billing work- flow. Not only will a mobile soft- ware solution expedite the billing department, it will also eliminate unnecessary expenses and ensure you're prepared in the event of an audit. Traditionally, delivery techni- cians have collected stacks of deliv- ery documents to be thrown on a biller's desk at the end of the day, week or even month. This practice leaves a plethora of room for human error, such as losing documents and missing signatures. With a mobile solution, the ability to automati- cally send these documents imme- diately following each delivery guarantees the billing department has everything it needs, mitigating write-offs and long overtime hours, and allows technicians more time for patient care while eliminating re-visits. Utilizing real-time electronic documentation will increase rev- enue and reduce a provider's days sales outstanding (DSO). The bill- ing department now instantly has all necessary documents. Lastly, when all files are stored electronically, organizations are significantly more prepared in the event of an audit. Not only are all documents well-organized and effortlessly accessible, but provid- ers can rest easy knowing nothing is missing or out of place. A mobile solution takes the stress and guesswork out of completing patient orders and ensures success- ful processes for the billing depart- ment. hme Aimee Swope is a customer success specialist at Apacheta. Reach her at aswope@apacheta.com. by providing input and training on equipment used over the 24-hour care period to stakeholders in an individual's care plan. Most of us have a level of aware- ness and knowledge about the ben- efits associated with good care and the effects on an individual's respi- ration, pressure care, safe patient handling, posture and the various equipment solutions associated with undertaking and meeting the care needs of individuals. Education is essential when integrating the various care pathways and assess- ing the impact of each category. When considering education and training, focus on the individual and their support network, which may be comprised of family, care- givers and other professionals. An emphasis on joint-working practic- es to facilitate focused interventions is essential to the success of 24-hour care. Without their valuable input and education on products and the solutions they provide, an interven- tion may not be as successful. By providing education and training tailored to the individual's 24-hour care plan, in addition to the support network's knowledge of safe work- ing practices and equipment to ensure their own continued health and well-being, better outcomes can be realized. For effective 24-hour care solu- tions, consult with all the involved parties and select the education, training and equipment solu- tions that have a person-centered approach. Intervention undertaken must ensure that a holistic view to improve the individual's quality care and ultimately quality of life. hme Brad Peterson is vice president of Professional Affairs and Clinical Education at Invacare. Reach him at bpeterson@invacare.com. Lee Ann Hoffman, seating & positioning special- ist at Invacare, contributed to this article.

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