HME News

OCT 2017

HME News is the monthly business newspaper for home medical equipment providers. This controlled circulation publication reaches 17,100 home medical equipment services providers, including traditional HME dealers & suppliers, hospital- and pharmacy-o

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Page 15 of 32

Providers hme news / october 2017 / 15 The sea change that has washed over the HME indus- try during the past decade has caused Aeroflow to evaluate its place in the healthcare spectrum and re-think its methods and procedures, and that has paved a new pathway to success, Hite said. "For us, our biggest course change was moving to an employee-centered focus from a process-centered focus," he said. "Over the last three years specifically, we have invested in our people. We are focusing on engagement and development. A great team can overcome obstacles and change course when needed. It's much easier to steer a ship in a storm with 300 people moving in unison as opposed to only five or 10." In an HME climate where rev- enues are under constant stress, Aeroflow has managed to main- tain healthy financials "through equal parts amazing employees and luck," Hite said. "We are able to create effi- ciencies that we may not have realized before," he said. "More importantly, we take chances. Not all of them work, but some do ad we've been very forutnate with our successes so far." hme "I had each driver take a van home and if someone needed something, I could call the driver nearest to them," said Vera, branch manager for the Corpus Christi location of Travis Medical. "We are working with the Red Cross and certain agencies and response teams in Corpus." Numotion, with 10 locations in the affected area set up a help line for its employees, and rerouted cus- tomer calls. "Individuals that did not evacu- ate in advance those that were res- cued or have ended up at a shelter without their mobility device may be completely immobile," said Mike Swinford, CEO. "We've been working with the mayor's office in Houston and United Spinal to coordinate the donation of hun- dreds of walkers, wheelchairs and canes." hme aeroflow c o n t i n u e d f r o m p r e v i o u s pa g e harvey c o n t i n u e d f r o m pa g e 1 Moon pies e mployees at r eliable m edical s upply didn't let a few clouds darken their fun during an e clipse p arty on a ug. 25. s taffers at the Brooklyn p ark, m inn.-based provider donned eclipse glasses and noshed on celes- tial snacks. o n the menu: moon pies, crescent sandwiches and s un c hips. another DME. I've seen a lot of changes over the years. The tra- ditional model no longer works." Mercy Home Care also does a lot of business providing DME to hospice patients, which he likens to the "Domino's Pizza of DME" due to the urgent nature of getting equipment to those patients. "I like hospice because we are greenstein c o n t i n u e d f r o m p r e v i o u s pa g e truly helping a person in the last stages of their life," said Greenstein. "(Helping people) is why I got into this business, having been an EMT earlier in life." Despite the challenges of today's HME environment, Greenstein is content where he is. "If a patient needs a certain prod- uct that may not be covered, we always want to do the right thing," he said. "It's just becoming very dif- ficult to do so." hme medtrade booth 1105

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