HME News

JAN 2018

HME News is the monthly business newspaper for home medical equipment providers. This controlled circulation publication reaches 17,100 home medical equipment services providers, including traditional HME dealers & suppliers, hospital- and pharmacy-o

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Providers hm E n E ws / j A nu AR y 2019 / E n E ws. C om 13 Due to the cancellation of this year's HME News Business Summit, we are bringing some of the sessions to you in our new Summit Talks Webcast Series! Presenter: Liz Beaulieu Editor, HME News Register online and view the other webcasts in the series at: Can't make a live event? Everyone who registers gets a link to view the recording after the webcast! All webcasts are $99 each. Moderator: Wednesday, January 9, 2 pm ET Justine Racine Director of Marketing & eCommerce, Geriatric Medical So many healthcare businesses are obsessed with the "Amazon effect." And with good reason: the giant e-tailer has made a number of moves in the healthcare space, including teaming up with JP Morgan Chase and Berkshire Hathaway on a yet-to-be disclosed initiative, securing approval as a wholesale distributor in numerous states and offering a Prime discount for Medicaid recipients. But where others see the apocalypse, Justin Racine sees opportunity. In this webcast, you will learn the "anti-Amazon" approach and how, by leveraging your unique experience and knowledge to create something it could never replicate, you can keep the e-tailer's hands off your customers. The competition: The anti-Amazon approach to beating Amazon It's a solution that has worked at LifeH2H, helping the provider to create a better experience for the patient and saving money for the health system, says Roof. "We feel confident we can help providers raise their offerings to their health sys- tems," he said. "We can help with what's important to hospitals—a lower length of stay and a lower rate of readmissions." To help pull it all together, LifeH2H in October acquired consulting firm Lab Tacti- cal, which will operate as a division within the company called LifeLab. "We've developed technol- ogies and protocols, but we didn't know how to define what we've done and get the message out," said Roof. "They are helping us tell the story of how we do what we do." It's all part of a vision Roof has been working toward since he formed LifeH2H in 2013— and one he feels qualified for. "We know what impaired us and we are creating a solu- tion that puts HME providers, payers and health systems all on the same page," he said. "That's quite honestly the big- gest rub we all have." hme LIFEH 2 H c o n t i n u e d f r o m p r e v i o u s pa g e MCDEVITT c o n t i n u e d f r o m p r e v i o u s pa g e By Theresa Flaher T y, Managing e ditor HARTFORD, Conn. – a lthough HME providers have lodged a number of complaints about CareCentrix, turnover in the company's net- work is low, with more than 90% remaining in-network for at least three years, says s teve Wogen, chief growth officer. CareCentrix responds to provider complaints Two major complaints that providers have with CareCen- trix: low rates and slow payment. While Wogen says he can't speak to the specifics of any contracts, CareCentrix continuously moni- tors its rates to make sure they're competitive. "We leverage industry bench- marks from regulatory agencies, the federal government, area agencies and local Medicaid pro- grams where relevant," he said. "Then we negotiate in a fair, frank and honest manner with every provider in our network and every rate is contractually agreed upon." CareCentrix also pays 98% of its claims within 20 days, Wogen says. f or claims that take longer, providers usually haven't submit- ted them properly or haven't fol- lowed the authorization process properly. "We proactively monitor pro- viders that have repeated issues with payment," he said. "If they need additional training, we will work with them to get that hme News: You're used to running your own show . How's the onboarding been going? Anna McDevitt: One of the things that has impressed me is Dewey (Roof 's) mission statement of keeping patients as a central focus for all of his team and doing your best work. "What's the right thing to do" is a theme around here. hme : LifeH2H is creating a technology-based solution, but is the human touch still an important element of patient care? McDevitt: s oftware is great. I love it, but when we get human beings interacting with each other, software really enhances that human interaction, which I think is important. hme done." a t the end of the day, CareCen- trix values its relationships with providers and believes, by work- ing together, that they can better reposition the home as the center of health care, Wogen says. "The ability to better leverage the home is going to be more and more critical," he said. hme

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