HME News

JAN 2018

HME News is the monthly business newspaper for home medical equipment providers. This controlled circulation publication reaches 17,100 home medical equipment services providers, including traditional HME dealers & suppliers, hospital- and pharmacy-o

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My chair is driving slow in all profiles. Okay. I activated it. I'm seeing that the speed pot is turned down to the minimum. Josh, can you activate the speed pot? Hi, Josh. How can I help you today? According to Interactive Assist, the speed pot isn't activating any commands, so that must be the root of the problem. Josh, let's schedule a time when I can come fix your chair. REAL WORLD SCENARIO EASY AS 1-2-3 BENEFITS Josh in his living room Provider in his office 50 % 25 % reduction in secondary service calls Quickly resolve... • Battery management issues • Charging problems • Motor problems • Basic programming • Viewing error code history • Troubleshooting • Remote connection to programming infrared • Adding photos to photo album • Dealer to dealer connection • Real-time monitoring of problems reduction in first-time service calls Download Interactive Assist and get started today. Revolutionizing the way you do business with Interactive Assist. Step 1) Open Interactive Assist app and pair phone with chair. Step 2) Give provider channel and pass code to begin connection process. Step 3) Accept remote connection. You are now ready to begin. Eliminate wasteful trips! Any chair equipped with can use Interactive Assist.

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