HME News

JUN 2017

HME News is the monthly business newspaper for home medical equipment providers. This controlled circulation publication reaches 17,100 home medical equipment services providers, including traditional HME dealers & suppliers, hospital- and pharmacy-o

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Providers 12 www. HME n E ws. C o M / jun E 2017 / HME n E ws 2017 highlights include: • A population management approach to post-acute care • A big-picture outlook on healthcare reform efforts • Shifting business models for manufacturers and providers • Private payers and their stance on homecare • "State of the state" of the HME industry • Street Talk Workshops on technology and M&A • And much more! CLEVELAND Business Summit The Ritz-Carlton • Sept. 10-12, 2017 Save $100 with the Early Bird registration discount Educational program announced! View the full program and register online! SPONSORED BY: Gold Silver Bronze ICU, while outside the hospital they may be performing sleep studies or providing home care. In all situations, the ability to communicate with the patient is key, but the homecare envi- ronment allows for better rela- tionship building, say RTs. " W h e n you go to a patient's home, they a re m u c h more open and not as feisty as they are in the h o s p i t a l , " says Kris Zatkof, clinical man- ager for Sleep Solutions in Troy, Mich., who has 30 years under her belt. "If you can get that relationship with the patient, you can get them compliant because you can really talk to them about how important it is." Gainin G r EC o G ni T ion The respiratory therapist pro- fession is relatively young com- pared to physicians and nurses, and that has been challenging, says Wightman. " a lot of people don't even know who or what an RT is or does," she said. "It's a secret." But, with hospitals getting penalized for patient readmis- sions within 30 days for patients with certain conditions, like C o PD and congestive heart failure, that is slowly changing, says Zatkof. "For awhile, they were steer- ing (RT work) to LP n s, and I think they are finding they real- ly do need the RTs to do that job," she said. "They are valu- ing the role more with what we can offer." kEEP in G P a CE While people skills are impor- tant, so is the ability to adapt and change, says Wightman. "The field of respiratory ther- apy is constantly changing," she said. "There are so many advancements to what we are doing that it's a challenge to keep up with it all. Some of the advances are outpacing poli- cies or FD a approval. y ou really need to have the ability to think well." hme THERA pi ST c o n t i n u e d f r o m pa g e 1 1 community? French: I have not been working in this industry for very long, so in addition to helping people with questions that maybe sup- port can't answer or maybe trying to troubleshoot issues with the program, my use of the commu- nity has been asking other people what do you do and then turning around and being able to com- municate that to other newer users. hme : Do you find that engaging in peer conversations is helpful? French: I've found it to be much more valuable than calling a sup- port line. o ftentimes from sup- port, you get an answer that is specific to using the program in a vacuum; whereas when you communicate with your peers, you learn how people are using it day to day. hme : Does the HME industry have a lot of catching up to do when it comes to using technology? French: I don't know that you can get so far behind the curve that you can't catch up, but you have to have the right people in charge of adopting it, to make sure they are not just adopt- ing something that is flashy but actually getting a substantive use out of it. hme f RENCH c o n t i n u e d f r o m pa g e 1 1 l egal action: a pria Healthcare LAKE f OREST, Calif. – A man from Santa Ana, Calif., has filed a class-action lawsuit against Apria Healthcare for allegedly contacting him without his permission regarding money he allegedly owed the provider. Frank Gutierrez filed a complaint on April 3 in the U.S. District Court for the Central District of California, alleging Apria violated the Telephone Con- sumer Protection Act. Between July 2015 and July 2016, Apria allegedly contacted Gutierrez on his cell phone to collect payment on an alleged outstanding debt, according to the lawsuit. Apria has been charged with allegedly failing to receive prior express consent to contact Gutierrez and using an automatic dialing system. M. Wightman

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