HME News is the monthly business newspaper for home medical equipment providers. This controlled circulation publication reaches 17,100 home medical equipment services providers, including traditional HME dealers & suppliers, hospital- and pharmacy-o
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Smart Talk hme news / August 2015 / www.hmenews.com 7 legal management Work through the boredom By mike strange Q. What is the best way to keep my team motivated so they meet their goals and objectives? a. The quick answer is you can't. Being motivated is a temporary feeling, if not a myth altogether. The difference between those people who are successful in what- ever they do and those who are not has nothing to with motivation. It has everything to do with being able to handle the boredom of executing the right processes day in and day out that yield the desired results. That's it. As managers and coaches, this is the way we need to evaluate an individual's work ethic. It's not about working at a frenetic pace at all hours or coming in the offce on weekends all time (although I grant certain circumstances may dictate that from time to time). It's all about having a daily plan and executing. Truly successful people feel the same lack of motivation that every- one else feels. They don't have some magic elixir that makes them feel ready and inspired every day. The difference is that the people who stick with their processes won't let their emotions determine their actions. Top performers still fnd a way to show up, work through the boredom, and embrace the daily practice required to achieve their objectives. It's this ability to do the work when it's not easy that separates the top performers from everyone else. It's your responsibility as the manager or coach to build and lead a team that has these traits. Traditional interviewing techniques and a review of work history many times will not provide you with the necessary information to help determine if an individual has this ability. That is why, in addition to my traditional interviewing pro- cess, I also have each prospective employee take a comprehensive personality assessment to help determine if his or her personality will likely lead to success in a spe- cifc role in my organization. hme Mike Strange is vice president of Emerge Sales. Reach him at mike.strange@ emergesales.com. maintain culture of compliance By Jill Vogel Q. How do I decrease my risk of FCa liability? a. Providers can decrease the risk of False Claims Act liability by building and maintaining a cul- Contact us to learn about our comprehensive in clinic retail opportunities and our slatwall display program. Call Deena Rudden at: 415-755-2783 or email: drudden@vionicgroup.com www.VionicShoes.com ©2015 Vionic Group LLC Vionic ® with Orthaheel ® Technology brings together the best of science and style. Designed to hug your arches and provide support through podiatrist designed, built-in orthotic technology. Which means they provide comfort for everyday activities – and they look good doing it. IMPROVE OUTCOMES WITH STORE - IN - CLINIC DISPLAYS AND PRODUCT PROGRAMS! Supports natural alignment Our innovative Orthaheel ® orthotic technology helps align the feet from the ground up. ©2015 Vionic Group LLC ture of compliance in all aspects of their business. For example, suppliers should keep abreast of changes in federal health care pro- gram (e.g., Medicare) regulations and ensure that their employees and contractors receive current and refresher training on relevant requirements. Providers should also have (and enforce) compliance poli- cies and procedures that are in harmony with laws, regulations and supplier standards. Addition- ally, periodic self-audits will help suppliers identify and correct potential issues. Key risk areas include accreditation, marketing practices, billing, documentation of medical necessity, and referral relationships. It is also important that individu- als know they can bring potential issues to a company's attention without fear of retaliation. Indeed, many FCA whistleblowers allege that, before bringing a whistle- blower lawsuit, they attempted to bring an issue to a company's attention but were either ignored or punished. To enhance commu- nication and allay fear of retaliation, it is common for companies to use a compliance hotline or similar process that permits anonymous reporting and follow-up commu- nication between the reporter and the company. In sum, to help reduce the risk of FCA liability, providers should strive to create a culture of com- pliance in which individuals know and follow the rules, and know that there will be no retaliation if they identify a compliance issue in good faith. Potential issues should be identifed, investigated and cor- rected as soon as possible. hme Jill Vogel is a senior health care attorney at Brown & Fortunato, P.C. Reach her at jvogel@bf-law.com.